THE BIG IDEA
Back in the late 1800s if you called a company for information you were routed through a telephone exchange and were able to speak with a person that could help.
The last switchboard operator for a hand-crank phone, Susan Glines, walked away her...
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THE BIG IDEA
A few years back the Institute of Medicine (IOM) published a report with an astounding conclusion:
Most people will experience at least one diagnostic error in their lifetime, sometimes with devastating consequences.
That’s not cool.
Diagnostic accuracy of some conditions is staggeringly bad. For the...
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THE BIG IDEA
On a whim, I recently reviewed our car insurance.
Something didn’t feel right, so I went online and got a quote from another provider. It turns out they could cover our two cars with essentially the same coverage – for half the was...
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Disney stock has gotten a major boost since the company announced plans for a new streaming service. It reminded me of a couple important investing lessons.
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THE BIG IDEA
One of the big challenges for organizations in the fast-moving digital age is to understand what’s going on in their businesses right now.
Look at Facebook (FB). For a company that specializes in harvesting detailed user data and selling targeted ads you’d they...
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